Age and kids policy at Sheraton Phoenix Downtown
Sheraton Phoenix Downtown welcomes guests of all ages; children may stay in rooms and suites (some room types list maximum occupancies). The minimum age to check in is 21. The hotel is not all-inclusive — meals and drinks are charged separately.
In this guide
Who can check in
Sheraton Phoenix Downtown requires the person checking in to be at least 21 years old. A government-issued photo ID and a credit card, debit card, or deposit for incidentals may be requested at check-in.
The front desk is staffed 24 hours; some booking listings note check-in is available from 4:00 pm through midnight and guests arriving after 11:00 pm are advised to contact the property in advance.
- Standard check-in time: 4:00 pm
- Check-out time: 11:00 am
- Minimum age to check in: 21
| Policy item | Details |
|---|---|
| Check-in time | 4:00 pm |
| Check-out time | 11:00 am |
| Minimum age to check in | 21 years |
Children and room occupancy
Children of all ages are welcome at Sheraton Phoenix Downtown. Booking sites and the hotel materials indicate families can stay, but some booking rules treat children 12 and older as adults for pricing.
Room types vary in how many guests they hold. For example, the Executive Suite, 1 Bedroom, City View lists capacity for 5 Guests (1 King Bed and 1 Double Sofa Bed or 2 Double Beds). Always check the specific room type when booking to confirm maximum occupancy.
- Traditional Room: 1 King Bed or 2 Double Beds (check booking for max occupancy)
- Premium Room: 1 King Bed or 2 Double Beds
- Club Room: 1 King Bed or 2 Double Beds
- Executive Suite, 1 Bedroom, City View: 5 Guests (1 King Bed and 1 Double Sofa Bed or 2 Double Beds)
| Room name | Bed options / noted capacity |
|---|---|
| Traditional Room | 1 King Bed or 2 Double Beds |
| Premium Room | 1 King Bed or 2 Double Beds |
| Executive Suite, 1 Bedroom, City View | 1 King Bed and 1 Double Sofa Bed or 2 Double Beds — capacity 5 Guests |
Pool access and family use
The hotel has a single rooftop outdoor heated lap pool (fourth floor) that is complimentary for registered hotel guests. Pool hours are listed differently on various sites; Marriott structured data lists 05:00–23:00, while some third-party listings show more limited hours.
Occasionally the rooftop hosts adults-only events (for example, a seasonal 'Splash After Dark' pool party described as adults-only). These are event-specific and do not represent a permanent age ban on the pool for registered guests.
- Pool type: outdoor heated lap pool on fourth-floor rooftop
- Pool listed as complimentary for hotel guests
- Adults-only pool events are occasional and separate from standard pool access
| Source | Listed pool hours |
|---|---|
| Marriott structured data | 05:00–23:00 |
| ResortPass / day-pass seller | 06:00–22:00 |
| US News (third-party) | 05:00–23:00 |
Meals, kids and dining
Sheraton Phoenix Downtown is not an all-inclusive property; meals and drinks are charged separately. On-site dining options include Carcara (restaurant), &More by Sheraton (lobby cafe/market), and Breeze Bar (poolside).
The hotel's dining venues welcome guests of all ages, and Carcara accepts reservations. Check restaurant hours for meal times, especially for early breakfasts or late dinners.
- Carcara: serves breakfast, lunch, brunch and dinner (hours vary by meal)
- &More by Sheraton: coffee, pastries, small plates and cocktails
- Breeze Bar: rooftop poolside grill and cocktails (hours may be weather-dependent)
| Venue | Typical service |
|---|---|
| Carcara | Breakfast, Lunch, Brunch, Dinner |
| &More by Sheraton | Coffee, pastries, small plates |
| Breeze Bar | Poolside cocktails and grill fare |
Special cases: events, weddings and day passes
The hotel hosts large events and weddings in its ballrooms and rooftop spaces. Event programming can include private parties with age restrictions (for example, an adults-only pool party). If you plan to attend a hotel event with children, confirm any age restrictions with event organizers or the hotel.
Sheraton Phoenix Downtown may sell day passes for non-guests for pool and fitness access on certain platforms. Day-pass rules and whether children are allowed can vary by vendor and event; contact the hotel or the day-pass seller to confirm current policies.
- Large ballrooms and rooftop venues can be reserved for private events
- Event organizers may set age limits for specific functions
- Day passes for pool/fitness have appeared on third-party sites — check details before purchasing
| Situation | What to check |
|---|---|
| Private event or pool party | Any age restrictions and ticket/entry rules |
| Day-pass purchase | What access is included and age rules |
| Wedding booking | Whether children are included in package counts and menus |
Pets, accessibility and family needs
Sheraton Phoenix Downtown allows dogs up to 40 lbs with a non-refundable pet fee; service animals are exempt. Only one dog per room is permitted under the stated policy.
Accessible rooms are available (mobility/hearing access and roll-in showers are among listed room types). If you need a crib, rollaway, or accessible features for a family member, request these directly with the hotel when booking or before arrival.
- Pet fee: listed as $100 non-refundable per stay on Marriott (other sites may quote different amounts)
- Accessible room types include roll-in shower and mobility/tub options
- Request cribs or rollaway beds in advance — hotel booking pages should show availability
| Item | Notes |
|---|---|
| Pet policy | Dogs up to 40 lbs; one dog per room; non-refundable fee listed on Marriott |
| Accessible rooms | Mobility and hearing-accessible rooms available; some have roll-in showers |
| Extra bedding/crib | Request in advance; availability varies |
